1. Parties and scope

These Terms govern use of this website and client portal. A portal account, dashboard entry or generated PDF does not by itself prove receipt, ownership, allocation, insurance, assay, audit or a physical storage location.

Any custody, purchase, sale or delivery service is governed by the separately signed agreement, schedule, quotation or trade confirmation applicable to that transaction.

2. Custody records

Where we accept assets under a signed custody agreement, that agreement defines the legal relationship, standard of care, ownership position, storage arrangement, liens and redelivery rights.

Security-label references and aggregate balances are account records. Item-level identification requires genuine refiner or brand marks, serial numbers, gross weights and fineness records supplied from the relevant source.

3. Allocation and segregation

The terms allocated and segregated are used only where the signed schedule and supporting records establish those arrangements. No portal label should be treated as independent evidence of physical segregation.

Clients should retain the executed agreement, original vault receipt, custodian-issued bar list and any applicable third-party certificates.

4. Intake and verification

Intake procedures, measurements, photographs, seals, assay work and acceptance criteria are those confirmed in the signed service documents. A stated fineness is not an independent assay unless supported by an assay report.

5. Fees

Storage, administration, insurance, testing, delivery and transaction charges apply only as stated in the signed fee schedule or written quotation. Portal estimates are informational and do not amend agreed fees.

6. Valuation and market data

Portal valuations use third-party market and foreign-exchange data for information only. They may be delayed and are not an offer, executable price, investment advice or guarantee of realisable value.

7. Withdrawal and delivery

A portal withdrawal request is an instruction for review, not an authorisation or guarantee of release. Identity checks, account status, item verification and payment of properly due sums may be required.

Any physical movement requires written confirmation of the carrier, consignment reference, route, custody handovers, charges, insurance position and delivery requirements.

8. Insurance, audit and third-party claims

Insurance applies only to the extent shown in current policy or certificate evidence identifying its scope, limits, exclusions and responsible insurer. References to audits or assurance apply only where the relevant current third-party report is available.

No partnership, accreditation, facility rating, Good Delivery status or logistics relationship should be inferred unless it is expressly supported by current documentation.

9. Account security

You are responsible for protecting passwords, security PINs and one-time codes. We will not ask you to disclose a password, PIN or one-time code by email, telephone or message.

10. Due diligence and regulatory status

Identity, address, source-of-funds, sanctions and other checks may apply according to the requested service and applicable law. The regulatory-status notice published on this site forms part of these disclosures.

11. Governing law

Unless a signed agreement states otherwise, these website terms are governed by the laws of Scotland and disputes are subject to the jurisdiction of the Scottish courts.

12. Notices

We may update these website terms by publishing a revised version. Changes do not retrospectively amend a separately signed agreement.

Formal notices must be sent to support@lothianvaultmanagement.com.